No — it's not a franchise. Undercover Installers is a licensed business model, which means you get access to our proven systems, branding, and support without the fees, rules, or restrictions that come with a traditional franchise. You keep full ownership of your business, set your own pricing, and operate with flexibility — but with the tools and playbook of a business that’s already working.

Your Implementation Coordinator becomes your permanent point of contact throughout your license period. You'll have direct access to them for support, questions, and system adjustments. Our team manages all backend maintenance, updates, and technical issues so you can focus on growing your installation business.

Yes, you can upgrade from the base license to the white label license at any point during your term. The upgrade cost will be prorated based on the remaining time in your current license period. You'll need to provide your branding assets at the time of upgrade, and we'll handle the transition.

All sales are final. Your deposit secures your license and initiates the setup process. We begin allocating resources to your implementation immediately, which is why we cannot offer refunds. We recommend reviewing all materials and asking any questions before placing your deposit.

No technical expertise is required. Our system is designed to be user-friendly, and your Implementation Coordinator will provide complete training. We handle all technical aspects of the system, including setup, maintenance, and updates. You'll only need basic computer skills to manage your day-to-day operations.